ETCG Rants About His Trip To the Dealer for Warranty Work -ETCG1

I took my 2004 Honda Element to the dealer for the airbag recall and had one of the worst customer service experiences I’ve ever had. During the process of the repair, they accidentally broke my hood latch release. OK, stuff happens, but how they dealt with it was aggravating and insulting.

The video tells the complete story, but I feel I have a better understanding of what some of you go through when you take your vehicle someplace for repairs. It really sucks that this is an all to frequent experience in the auto repair industry.

Intro music by Eric Cook “ETCG1 Intro”.

Thanks for watching!

The best place for answers to your automotive questions: http://www.ericthecarguy.com

Discussion about this video: http://www.ericthecarguy.com/kunena/17-ETCG1-Video-Discussions/60589-etcg-rants-about-his-trip-to-the-dealer#150279

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The best place for answers to your automotive questions: http://www.ericthecarguy.com

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